Our goal at Image Photography is your complete satisfaction with your purchase.
Deposits are NON-REFUNDABLE
In the case of camera failure, inclement weather, or any unforeseen incident that prevents Image Photography from shooting on a scheduled date, a new date will be secured. No refund will be given under any circumstances if you fail to attend the activity on the day and at the time listed when the booking was made.
Due to the nature of digital photography and the fact that all photographs may be viewed by the client on our website prior to purchase, once orders have been sent, Image Photography has a strict NO REFUND/RETURN/EXCHANGE POLICY. Once a transaction has been completed, it is then considered non-refundable. If a buyer has selected and purchased an incorrect photo, he/she must notify Imagine Boudoir, before receiving the “incorrect” photograph. Refunds will NOT be given due to “not liking a photo”, selecting an incorrect after the buyer has already received the photograph, or any other reason. If a mistake photo is sent to the buyer, as documented on the invoice, Image Photography will send the correct photo to the buyer free of charge.
Any questions regarding this policy, please call 423.521.7427
Refund/Exchange Policy of Albums and Custom Photo Books:
Albums ordered are considered a custom product and therefore there are no refunds/returns or exchanges unless:
A manufacturer defect is evident and reported within 48 hours (2 business days) from the date it was received. Damaged during shipping (a separate claim must be filed with the shipping carrier and also must be reported within 48 hours after being received). In the event the order was erroneously processed such as an error made on the size of the book or color/style etc., compared to the original recorded order.
Policy: Due to the nature of custom photography, all sales are final. All prints and products are subject to your states sales tax and shipping when applicable. Image Photography does, of course guarantee that the portraits you receive meet the highest standards in every respect and works with the customers to approve designs and custom work before orders are placed. Payment of orders are due in full when the order is placed. All rates are subject to change at any time. In the interest of fairness to all customers, all rates are non-negotiable, unless booked through a special promotion.
Please make your selection carefully before ordering and if you have any questions please contact us at 423.521.7427 or email firstname.lastname@example.org.